Posted on December 6, 2012

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Service Manager

City Year is an education-focused, nonprofit organization that partners with public schools to help keep students in school and on track to graduate. In communities across the United States and through two international affiliates, City Year’s innovative public-private partnership brings together diverse teams of young AmeriCorps members who commit to a year of full-time service in schools. Corps members support students by focusing on attendance, behavior and course performance through in-class tutoring, mentoring and after school programs. This year, more than 2,000 City Year corps members are serving in schools and communities nationwide.

City Year Los Angeles (CYLA) was founded in 2007 with an inaugural corps of 75 and has grown to 275 corps members by its sixth year.

City Year Service

As one of the fastest growing nonprofit organizations in the country, City Year is laser-focused on reducing the dropout crisis in America. Corps members provide a continuum of care working in third through ninth grade in America’s highest-need schools. Over the next decade, City Year will focus its growth in the communities with the lowest graduation rates by scaling its impact in the 23 U.S. cities where City Year corps members already serve as well as expanding into carefully selected new markets. By tapping into the thousands of young people who are eager to serve, City Year can provide the extra people power in the classroom to help implement the right interventions for the right students at the right times.

City Year corps members accelerate whole school reform by helping schools implement research-based best practices by strengthening tiered students supports, improving coordination of teaching and learning, increasing teacher effectiveness by allowing more time for differentiated instruction, and expanding and optimizing learning time with before- and after-school tutoring. As near-peers, corps members are uniquely able to help improve student attendance, behavior and coursework - which research confirms are indicators of a student's likelihood of graduating from high school. This school-based service is at the heart of City Year’s approach to helping students and schools succeed.

Position Overview

Reporting to the Service Director, the Service Manager is responsible for the qualitative and quantitative evaluation of service implementation, observation and coaching of service quality delivered in 21 LAUSD schools by Senior Corps Members and Corps Members. The Service Manager’s responsibilities will be split 75% field-based, with the remaining 25% spent in the office. Field based responsibilities include, but are not limited to, visiting 1-3 schools a day, providing quality team trainings around service implementation, supporting Corps Members’ and Program Managers’ logistical and service priorities. Office-based duties include, but are not limited to recording information obtained during field visits, regular meetings with Service team and Program Directors, monitoring teams’ progress towards impact goals, and the delivery of monthly reports and service impact evaluations. On Fridays, the Service Manager coordinates and delivers training to Cor ps Members around the evaluation of service outcomes. In short, the Service Manager ensures that Corps Members are delivering high quality service that addresses critical community need through meaningful interventions and quality academic support that increases student achievement.

Responsibilities

Field Service Impact & Evaluation

• Perform on-site consultations and coaching to Corps Members around service implementation (math and literacy tutoring, use of data, planning, behavior coaching, etc.), use of service tools, and general work in schools (teacher relationships, student relationships, etc.).
• Provide feedback to Program and Service leadership around on-ground service implementation.
• Visit 3-8 schools a week.
• Coach Program staff on implementation of service model.
• Support school teams around literacy and math initiatives and events.
• Assist Service Director in developing, innovating and enhancing service models in response to observed needs.
• Coach Program Managers around service priorities and implementation.
• Ensure service excellence and attainment of impact goals.
• Assist Service Director in managing and developing service products and pilots.
• Observe ASP programs at school sites for service effectiveness.
• Support Evaluation Manager in assessing impact.

Service Partner Management

Assist Program Directors and Program Managers in managing school partner relationships

Corps Member Training & Development

• Provide support to Training Director and Program staff with all corps member learning, training and service evaluation.
• Provide on-site trainings for school based teams.
• Provide service content and tools for corps member learning, training and service excellence.
• Share best practices with Program staff around service excellence and impact.

Site Support

• Partner with City Year Los Angeles departments and staff through applicant interview process, stakeholder engagement, service day and event participation and cross-departmental committees as needed to ensure site-wide goals are met.
• Team with Service Director to create relevant service related professional development opportunities for staff members.

Qualifications

• BA/BS degree.
• 3+ years of classroom teaching experience
• Experience with English Language Learners a plus.
• Tutoring experience a plus.
• Experience with Los Angeles Unified School District preferred.
• Proficiency in MS Excel.
• Aware of importance of outreach, relationships, and partnerships in advancing organizational mission and recognizes opportunities for collaboration.
• Able to link organizational mission to individual work, and supports development and implementation of departmental or program strategy.
• Holds self accountable, sets high expectations for self and others, works with and supports others (doing and modeling) to mobilize and motivate and connects tasks to organizational mission to communicate effectively internally and externally.
• Recognizes and appreciates the diversity of talent and leadership styles on a team, develops diverse talent through performance plans, reviews and leadership opportunities and aids acquisition and retention of talent.
• Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and listens and incorporates others views into work.
• Links problems & symptoms to identify issues, links decisions to potential consequences, knows when to seek guidance and gets diverse input for decisions.
• Strong attention to detail and proven organizational and project management skills.
• Thrives in diverse, youthful, high energy, entrepreneurial environment.
• Experience with and commitment to community service, national service and/or the development of young people as leaders.

Competitive salary and benefits.

Great benefits include healthcare, insurance, vacation, holidays, 401K, FSA, and more.

Application Instructions

Qualified applicants should forward cover letter, resume and references to:

Casey Eiseman, Deputy Director of HR & Operations at cylajobs@cityyear.org

Subject: CYLA Service Manager

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