Posted on December 6, 2012

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Whole School Whole Child Program Manager

Organization’s Mission and Goals

City Year is an education-focused, nonprofit organization that partners with public schools to help keep students in school and on track to graduate. In communities across the United States and through two international affiliates, City Year’s innovative public-private partnership brings together diverse teams of young AmeriCorps members who commit to a year of full-time service in schools. Corps members support students by focusing on attendance, behavior and course performance through in-class tutoring, mentoring and after school programs. This year, more than 2,000 City Year corps members are serving in schools and communities nationwide.

City Year Los Angeles (CYLA) was founded in 2007 with an inaugural corps of 75 and has grown to 275 corps members by its sixth year.

City Year Service

As one of the fastest growing nonprofit organizations in the country, City Year is laser-focused on reducing the dropout crisis in America. Corps members provide a continuum of care working in third through ninth grade in America’s highest-need schools. Over the next decade, City Year will focus its growth in the communities with the lowest graduation rates by scaling its impact in the 23 U.S. cities where City Year corps members already serve as well as expanding into carefully selected new markets. By tapping into the thousands of young people who are eager to serve, City Year can provide the extra people power in the classroom to help implement the right interventions for the right students at the right times.

City Year corps members accelerate whole school reform by helping schools implement research-based best practices by strengthening tiered students supports, improving coordination of teaching and learning, increasing teacher effectiveness by allowing more time for differentiated instruction, and expanding and optimizing learning time with before- and after-school tutoring. As near-peers, corps members are uniquely able to help improve student attendance, behavior and coursework - which research confirms are indicators of a student's likelihood of graduating from high school. This school-based service is at the heart of City Year’s approach to helping students and schools succeed.

Position Overview

The Whole School Whole Child Program Manager (PM) is responsible for the implementation of City Year Los Angeles’ program and service objectives, with direct responsibility for up to 20 corps members. Reporting directly to the Program Director as a member of the Program and Service Team, the PM plays a critical role in implementing City Year’s school-based service model, while leading corps members through civic engagement and citizenship development curriculum throughout the ten-month program year. City Year Los Angeles is hiring PMs to lead teams that serve in schools and after-school programs.

Responsibilities

Corps Member Management, Development and Training

• Supervise and develop up to 20 corps members, including performance management, performance improvement, weekly/bi-weekly one-on-one meetings, mid-year and end-of-year reviews.
• Coach and manage corps members on team to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.
• Provide effective communication on daily City Year business to corps members.
• Support corps member training and professional development through established training and development tracks and identify additional team training and development needs.

Service Impact, Evaluation and School Partner Management

• Inform and implement the site’s service strategy in the field so that desired outcomes are attained at the team-level.
• Set and monitor clear, measurable monthly and weekly deliverables for corps members to ensure effective planning and execution of service priorities and parent/community engagement events.
• Ensure effective and timely collection of data and implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.
• Build strong relationships with school principal, administrative team, teachers, other personnel and all parent councils to ensure alignment with service program output and impact goals.
• Manage special projects and programs as assigned.

External Relations and Site Support

• Identify leaders and resources in a community and develop partnerships that support the ability of the team to implement its school-based and community-based service objectives.
• Work with team to manage relationships with local community organizations and neighborhood councils and direct team’s community engagement activities.
• Support Development Department in securing and engaging team sponsors.
• Partner with City Year Los Angeles departments and staff through applicant interview process, stakeholder engagement, service day participation and cross-departmental committees as needed to ensure site-wide goals are met.

Qualifications

• Bachelor’s Degree strongly preferred; candidates with a background in education given special consideration.
• Commitment to community service, national service and/or the development of young people as leaders.
• Understands current issues related to national service and education policy and the impact they have on Los Angeles communities and schools.
• Aware of importance of outreach, relationships, and partnerships in advancing organizational mission and able to recognize opportunities for collaboration.
• Links organizational mission to individual work, and supports development and implementation of departmental or program strategy.
• Holds self accountable, sets high expectations for self and others, works with and supports others (doing and modeling) to mobilize and motivate and connects tasks to organizational mission to communicate effectively internally and externally.
• Recognizes and appreciates the diversity of talent and leadership styles on a team, and able to develop diverse talent through performance plans, reviews and leadership opportunities.
• Conveys thoughts and ideas clearly, listens well, communicates in a solution-oriented manner and listens to and incorporates others views into work.
• Links problems & symptoms to identify issues, links decisions to potential consequences, knows when to seek guidance and gets diverse input for decisions.
• Thrives in diverse, youthful, high energy, entrepreneurial, fast-changing environment.

Competitive salary and benefits.

Great benefits include healthcare, insurance, vacation, holidays, 401K, FSA, and more.

Application Instructions

Qualified applicants should forward cover letter, resume and references to: Casey Eiseman, Deputy Director of HR & Operations at cylajobs@cityyear.org

Subject: CYLA Program Manager

*Please include where you found this City Year posting.