Posted on November 29, 2012

print

Quality Improvement Manager

Chicago Family Health Center (CFHC), founded in 1977, is a Federally Qualified Health Center providing quality primary care, oral health, behavioral health, and social support programs to medically underserved and uninsured residents living in far south and southeast parts of Chicago in Cook County, Illinois. With a total population of 375,195, the CFHC primary service area comprises eleven Chicago Community Areas including South Chicago, Roseland, Pullman, South Deering, East Side, West Pullman, Riverdale, Auburn Gresham, Chicago Lawn, West Lawn, and West Englewood. Thirty-five years ago, CFHC’s staff of five served 400 patients in a small South Chicago storefront. Today, CFHC provides comprehensive primary healthcare to 28,000 patients through 114,000 visits. CFHC health services are accessible and utilized primarily by low-income African American and Hispanics. Cultural sensitivity, competency and diversity training are essential for all CFHC staff and inform our efforts to provide accessible and affordable healthcare to every patient.

POSITION SUMMARY

Under the direction of the Chief Medical Officer, the Quality Improvement (QI) Manager works collaboratively with the Performance Improvement Team to manage and coordinate organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic goals at Chicago Family Health Center. The QI Manager has detailed understanding and can skillfully use the techniques of system design, reengineering, project management, outcomes management, and analysis. The QI Manager is responsible for the conformance to regulatory requirements and contractual obligations including and not limited to: Federal Reporting Requirements, Meaningful Use, Physician Peer Review, and Managed Care Portals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, develops, and evaluates the effectiveness of performance management (PM) and quality improvement (QI) programs
• Maintains a continuous performance and quality improvement effort and monitoring and reporting system.
• Monitors and recommends revisions to Chicago Family Health Center clinic policies and procedures, quality improvement objectives, performance improvement activities, safety & environmental and infection control standards.
• Responsible for the monitoring and review of the quality improvement audit tools and monthly reporting of quality performance objectives for Chicago Family Health Center.
• Recommends process objectives that will specify what activities or actions are needed to be achieved or accomplished in order to fulfill any corrective actions steps within CFHC Quality Improvement Plan.
• Assures that improvement activities are documented and reported within the organization and externally as appropriate.

REQUIREMENTS

Applicant must have a Bachelor’s Degree with 2-5 years experience working in a clinical setting with demonstrated knowledge of ambulatory clinic operations and community health. A Master’s Degree in Nursing, Public Health, Health Administration, or Business Administration is preferred. Additionally, the ideal applicant will have strong interpersonal skills, familiarity with quality improvement programs and health information technology including Meaningful Use. Applicant must have proven administrative and management ability in complex environments, including supervisory experience; demonstrated performance in program development and implementation; demonstrated ability to analyze and utilize data; excellent oral and written communication skills as well as innovative ideas, flexibility and creativity.

Application Instructions

Submit your resume and cover letter with salary history to sschutz@chicagofamilyhealth.org with QI Manager in the subject line. No phone calls, please.