Posted on November 9, 2012

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Manager of Airport Services, BMI

The Organization

USO of Metropolitan Washington (USO-Metro) is a private, nonprofit, premier service organization providing morale, welfare, and recreation activities for the men and women of our armed forces and their families. The mission of USO of Metropolitan Washington is to serve those who serve, and their families. Every program and service has been developed to give back to the men, women and children who sacrifice so much for our country. USO-Metro is the largest affiliate of the World USO Organization's 160 locations and serves one of the highest concentrations of military in the world. USO-Metro operates four Airport Assistance Centers, five Family Support Centers, one Joint Services Center, the Mobile USO Program which reaches 26 local military installations, orientation and emergency assistance programs, celebrity entertainment, warrior and family centers through our nation’s military hospitals, and a myriad of other programs, events, and services. www.usometro.org

The Position

Plans, establishes and directs the execution, evaluation, budgeting, and goals and objectives of programs and services activities at four airport locations in USO-Metro’s geographic service area: Baltimore/Washington International Thurgood Marshall Airport (BWI), Ronald Reagan Washington National Airport (DCA), Joint Base Andrews (Andrews) and Washington Dulles International Airport (IAD). At 5,000 SF, the BWI Center is a signature airport center, one of the largest and busiest of all USO Centers. The Manager works from BWI, reporting to the Chief Operating Officer, and manages three staff (two Airport Specialists and one Administrative Assistant) and many Volunteers—225 at BWI alone plus the other Airport Centers. The Manager of Airport Services manages the volunteer program for operations, prepares reports, and maintains contact with nearby military leadership. Serves as the principal liaison with airport community leadership, and represents USO-Metro on topics related to operations, including facilities development and maintenance.

Principal Accountabilities:

• Oversees trains and directs personnel at all locations. Monitors and directs the day-to-day operations at all locations to ensure that goals and objectives are met, supplies are procured, and that services and projects are being accomplished efficiently and effectively.
• Responsible for the overall strategy in recruitment and training of volunteers and ensures they are used effectively and recognized at all locations.
• Develops and implements systems and processes to optimize performance at all locations and maintains records for program operations, i.e. prepares monthly statistical reports, traffic and volunteer hours, monthly financial report, itemizing expenses and donations(cash and in-kind).
• Works in conjunction with COO on matters of policy affecting the USO mission and also to develop short- and long-range goals, objectives, policies and operating procedures for department. This also includes the development and monitoring of the program budget.
• Ensures that executive correspondence is prepared and completed in a timely manner. This includes donor thank you letters, tax-deductible receipts, and submitting news for inclusion in USO-Metro communications tools.
• Designs, develops and assists other departments in the execution of special projects involving the USO and its resources and partners at these locations.
• Represents USO-Metro with airport governing bodies and with partners associated with operations. Collaborates with these groups to establish strong base of support for operations.
• Serves as a USO-Metro spokesperson as needed.

Areas of Competency

• Excellent oral and written communication skills with good phone etiquette.
• Strong interpersonal and relationship development skills particularly with Board of Directors, military, government, political and senior corporate leaders as well as volunteers.
• Organized, able to multi-task and creatively respond to unplanned events; flexibility.
• Diplomacy and tact.
• Able to work as part of a team, in a supportive role, and independently when required.
• Ability to make sound decisions and use good judgment.
• Flexible and self motivated with the ability to manage multiple tasks and remain calm in hectic situations.
• Some work outside traditional business hours may be required.
• Computer literacy in Microsoft 2000 or later and an understanding of basic financial accounting and excel spreadsheets.

Education/Experience

• Bachelor’s Degree required, advanced degree or certifications a plus.
• Minimum of 5 years progressive experience in program/ project management environment.
• Strong negotiation skills.
• Experience managing, coordinating, and supervising volunteers.
• Knowledge of the USO and its programs and services a plus. Working knowledge of the military lifestyle a plus.

This is a high visibility position and an exceptional opportunity to make a positive, direct, and meaningful impact upon the Troops and Families whom USO of Metropolitan Washington serves so well. Compensation is in the $50,000 range.

Candidates local to the Baltimore/Washington DC Metro Area only.

Application Instructions

Contact: carole@humancapitaladvisors.com.