Posted on August 23, 2012

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Database Manager

OVERVIEW: Reporting to the Senior Director of Development, the Database Manager plays a key role in the successful operation of an evolving development department which includes: Individual Giving (Major Gifts, Planned Giving and Membership) Institutional Giving (Foundation and Corporate) and Events as well as supervising Development Associate and Development Intern(s).

RESPONSIBILITIES: The responsibilities of the Database Manager include but are not limited to the following:

Data Management:

• Manage daily operations of the Raiser's Edge database to ensure its effective use in a wide range of development activities;
• Train all new development staff in Raiser's Edge policies and procedures;
• Act as development expert regarding Raiser's Edge and other development-related IT functions and applications;
• Account for the quality and architecture of Raiser's Edge data and processing standards;
• Special Events Support: Generates guest lists for event registration; provides on-site registration support, including liaison with accounting to accommodate cash and credit card transactions;
• Maintain a consistent policy for receiving all incoming development gifts and gift handling procedures;
• Documentation: Maintains detailed documentation of internal business processes and workflows related to appeals, mailings, events, gifting, etc., and updates documentation as processes are added, changed or modified.

Web Content Management and E-Communications:

• Use Blackbaud’s Spark interface to create web pages and forms for online donations and event registration;
• Create templates and emails with graphical component for e-communications, including solicitations, event invitations, and SAGE updates.

Reporting:

• Generate fundraising and revenue reports around board giving, performance vs. projections, constituency, event, and other ad-hoc reports and queries;
• Generates recurring reports including monthly and quarterly gift detail for Accounting; call lists for Development Department; mailing lists for e-newsletter and calendar distribution, and others;
• Work with each fundraising division to accurately report deposited revenue;
• Ensure that data provided to outside consultants and vendors is accurate and consistent;
• Documentation: Maintains detailed documentation of internal business processes and workflows related to appeals, mailings, events, gifting, etc., and updates documentation as processes are added, changed or modified.

Direct Mail:

• Creation of and final check of accuracy of any list being used outside the organization, e.g.; invitations, donor lists, lists being used for stewardship activity;
• Responsible for all data manipulation for direct response program, including lists and coding for all online, direct mail and telemarketing efforts as well as all in-house work in this program;
• Generate data/address lists/files for marketing, invitations and solicitations;
• Co-ordinate volunteers for the preparation of mass mailings.

Gift and Data Processing:

• Supervise Development Associate;
• Manage and execute donor and gift entry for donors in an accurate and timely fashion;
• Produce daily batch reports to keep development team apprised of new donations;
• Generate data/address lists/files for marketing, invitations and solicitations;
• Produce and mail acknowledgment letters;
• Manage all address changes and processing in Raiser's Edge; import NCOA information into Raiser's Edge;
• new constituent records in Raiser’s Edge;
• Track all incoming stock gifts and wire transfers in Raiser’s Edge.

Financial and Information Systems:

• Serve as the development liaison with Finance and IT;
• Complete monthly, quarterly and yearly development revenue reconciliation with Finance;
• Act as liaison with Blackbaud for all Raiser's Edge-related activities;
• Manage procedural integration of development systems with other systems including electronic payment systems and the Web site;
• Act as primary development contact for yearly financial audit.

Administration:

• Oversee miscellaneous development-related activities and requests, ie batch filing, charity watchdog registrations and updates, and other administrative tasks as assigned;
• During events, when registration or monetary transactions are present, ensure that ample resources are in place to staff and equip these tasks;
• In coordination with the Development Associate, ensure that the Development Department has the resources to fundraise Coordinate development resources including office supplies, volunteers for mailings and other projects, etc.

REQUIREMENTS:

• Blackbaud NetCommunity experience preferred;
• Extensive experience with Raiser’s Edge database, preferably at the expert level;
• Ability to understand internal business processes and how they relate to functionality within Raiser’s Edge;
• Experienced in creating and maintaining Crystal Reports;
• Skilled in a PC Office environment;
• Effective management and multi-tasking skills and ability to function in fast-paced environment;
• Detail oriented, organized and analytical;
• Self-motivated problem solver;
• Open communication regarding scheduling, project status and deadlines;
• Ability to work as part of a team;
• Ability to maintain confidentiality;
• Positive professional demeanor;
• Willingness to commit to the goals of SAGE;
• Knowledge of the LGBT community and related social issues;
• Commitment to the mission of SAGE.

COMPETENCIES:

• Integrity;
• Team environment and collaboration with other staff members;
• Willing to have a “roll up the sleeves” team player attitude;
• Positive “can-do” attitude;
• Managing time well;
• Initiative/exhibiting a strong desire to achieve;
• Proficient with Raisers Edge donor software;
• Able to manage multiple deadlines in a fast-paced environment;
• Demonstrated creativity, resourcefulness and flexibility.

To Apply: Applications will be accepted and reviewed on a rolling basis until the position is filled. Send cover letter, salary requirements and resume by email to Kenneth Cox at . Please indicate, "Database Manager" in the subject line. No phone calls, please.

Services and Advocacy for GLBT Elders (SAGE) is the nation’s largest and oldest non-profit organization working to improve the lives of lesbian, gay, bisexual and transgender (LGBT) older adults. Since its founding in 1978, SAGE has developed and provided a wide array of social and community-based services in New York City, including case management, individual and group counseling, as well as some of the nation’s first programs dedicated to LGBT older adults living with HIV, and Friendly Visiting for the homebound (among others). In addition, SAGE is the preeminent national voice for LGBT aging issues, leading federal discussion and advocacy in Washington, DC, providing informational and educational tools to LGBT older people nationwide, and offering training and technical assistance to professionals and service providers across the country. SAGE has a growing national network of 21 affiliates (in 15 states and Washington, DC) and is the lead organization on the historic and path-breaking National Resource Center on LGBT Aging, the country's first and only technical assistance resource center aimed at improving the quality of services and supports offered to LGBT older adults. SAGE continually leads cutting-edge efforts and achieves major policy wins for LGBT older adults. SAGE is an equal opportunity employer. SAGE is committed to providing equal employment opportunity without regard to race, ethnicity, religion, gender identity, gender expression, national origin, age, citizenship status, marital status, HIV serostatus, sexual orientation, veteran status, height, weight, or disability. Women, older adults, people of color, transgender and gender non-conforming people, poor and low-income people, and people with disabilities are encouraged to apply. We offer competitive salaries and benefits, as well as an exciting and unique work environment. To learn more about SAGE, visit us on the web at www.sageusa.org.