Posted on July 4, 2012

print

Office Manager

REDF creates jobs that change lives. For individuals facing life’s greatest barriers, access to gainful employment can seem impossible. REDF has pioneered a venture philanthropy model to employ those who are overcoming chronic poverty, homelessness, criminal history, substance abuse or mental illness by investing in nonprofit-run businesses called ‘social enterprises.’

Since 1997, REDF (The Roberts Enterprise Development Fund) has provided funding and business assistance to a portfolio of social enterprises and has helped employ more than 6,000 people in two of the most diverse regions of the country – the San Francisco Bay Area and Los Angeles. Now we’re taking our model to scale and working across our state’s innovative business environment. We will create jobs for thousands more Californians while developing a replicable social enterprise model to bring adults and young people into the economic mainstream throughout the country. In order to accomplish these ambitious goals, REDF is embarking on a significant recruitment effort. With a staff of sixteen currently, REDF will almost double in size by the end of 2012. This position is one of four that are currently available.

Position Overview

Are you the kind of person who believes that the whole is greater than the sum of its parts? Can you bring the kind of professional know-how and confident personality to an office environment with the understanding that paying close attention to the needs of a growing organization leads to successful outcomes for the whole team? REDF is looking for an Office Manager who gets the big picture and proactively works towards solutions. This person will play a pivotal role in managing internal operations for REDF’s San Francisco and Los Angeles offices in order to provide a productive and lively work environment. Apply your skills in organizing, planning and management in a highly-respected and growing organization. Develop an environment where staff thrive and are equipped to achieve our ambitious goals, and benefit from knowing that you play an important role in furthering REDF’s mission to create jobs and alleviate poverty. This position reports to the Director of Finance and Operations.

Essential Duties & Responsibilities

• Oversee general office/facilities management in REDF’s two offices
• Establish a professional and pleasant office environment: resolving problems, providing timely response to staff concerns and contributing to the development of a strong, positive culture across offices
• Identify and implement opportunities for increased efficiency throughout the organization
• Ensure consistent implementation of REDF internal best practices; identify and execute ideas and best practices for reducing cost and improving operational systems and performance
• Research and establish satellite office(s) or alternative solution to accommodate growth
• Update and implement staff seating/workstation plan as REDF’s staff expands
• Act as lead on facilities and building management issues
• Oversee management of office supplies and equipment
• Build and maintain relationships with core operational vendors and consultants
• Advise staff on operational and procedural matters
• Anticipate ‘pain points’ and opportunities as REDF grows and proactively build policies, procedures and systems accordingly
• Supervise Administrative Assistant and coordinate temporary staff when needed
• Oversee REDF print collateral (business cards, letterhead, etc.) and gifts/marketing items
• Manage business functions such as legal requirements, insurance coverage, and by-laws
• Work in close collaboration with Portfolio Executive Assistant and Portfolio Director in Los Angeles to establish office protocols and determine adherence to and deviations from San Francisco office policies
• Resolve IT issues and provide basic trouble-shooting assistance to staff; manage IT consultant; maintain REDF’s Intranet; develop and implement IT plans to upgrade outdated technology and plan for growth

Skills & Qualifications

• BA/BS degree or equivalent professional work experience
• 4+ years experience in recent office management required, including knowledge of technology trends
• Preference for candidates with proven experience working in organizations experiencing growth and/or with multiple offices
• Demonstrated experience in a supervisory capacity
• Proven success working well with a variety of people at diverse levels throughout an organization; demonstrated ability to generate enthusiasm and elicit results among colleagues and stakeholders
• Strong project management and time management skills; highly organized and good with details
• Ability to work with people with a wide range of cultural backgrounds, training and experience; experience working with mixed cultures and skill levels
• Demonstrated proficiency in Microsoft Office Suite required; experience with Salesforce or other CRM Software or database system desired; able to troubleshoot routine technical problems
• Able to demonstrate initiative in developing best practices for administration
• Willing to travel between San Francisco and Los Angeles at least quarterly, with the occasional overnight stay
• Consciously thinks about the details and the big picture
• Ability to make prudent and sound decisions without direct supervision, when necessary
• Flexibility to change course as work priorities dictate
• Confident, decisive, tactful and effective communications skills both externally and internally
• Ability to quickly assess situations, identify trends and gaps, develop insights and propose solutions

Physical Demands

• Position requires extensive use of phone and computers. Certain computer applications, programs and documents may require ability to differentiate colors, shapes and symbols.
• Position requires ability to drive an automobile independently (must have valid CA driver’s license). Must be able to lift up to 15 lbs.

Character Attributes

• Passionate about having a positive impact on the world
• Sense of humor
• Hardworking and comfortable in a dynamic environment
• High ethical standards and commitment to outstanding results
• Sound judgment
• Self-starter
  

The Rewards

• Ability to help craft REDF’s next 15 years of impact
• Work with passionate, dedicated people
• Apply your passion for social change in your career
• Operate with a high degree of autonomy in a fast-paced, dynamic environment
• Competitive, comprehensive benefits package

Application Instructions

Join Us!

Please submit resume and cover letter as one file through REDF’s online applicant portal. Please briefly answer the following questions in your cover letter:

• In your current (or past) role as an office manager, provide an example of how you proactively responded to an organization’s expansion over a short period of time. What were some challenges you faced and what outcomes did you achieve?

• Diversity is an integral part of what it takes for REDF to achieve our mission. We are a more knowledgeable and effective organization with a diverse staff, and with staff members that understand the impact of diversity on our work. Please describe an example of something you have learned and/or how awareness of ‘diversity’ has impacted your work in a way that would be relevant to REDF. Include your work with community organizations, if relevant.

Visit our website for additional job opportunities with REDF or with an organization in our portfolio.

REDF is an equal opportunity employer and is committed to a policy of equal treatment and opportunity in every aspect of its relations with staff members and prospective employees, and will not discriminate against applicants for employment because of race, creed, color, national origin, age, disability, marital status, sex, or sexual orientation. REDF encourages employment applications from people who are representative of the culturally and ethnically diverse communities REDF serves.