Posted on November 15, 2012

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Assistant Director for Engagement and Communications

This position is based in the Office of Alumni Relations & Annual Giving reporting to the Director of Engagement & Communications. The primary role of the Assistant Director is to develop and manage a comprehensive volunteer development program, collaborating with the Director of Engagement & Communications and with colleagues across the department and campus to coordinate the annual volunteer weekend, volunteer resources, volunteer recruitment and retention strategies, and other training opportunities as appropriate. Manages the online volunteer management tool, and identifies ways to further streamline processes for volunteer development and workflow. Working with the Director of Engagement & Communications, develops appropriate volunteer paths across the university. Develops strategy and comprehensive fundraising plans for the volunteer audience, including direct mail, phone, email and personal solicitations, as well as analysis, data requests, and stewardship of this audience. Monitors various online platforms for alumni related topics and issues; assists in writing for and managing updates to the alumni website. In addition, assists the Director of Engagement & Communications with the planning and strategy for overall engagement of volunteers and alumni, as well as assisting with other department and divisional projects and activities as needed.

Qualifications:

Minimum:

• Education: Bachelor's degree or equivalent combination of training and experience.
• Licenses: Must possess and maintain a valid driver's license. Must successfully complete a driver's license verification on an annual basis. Must complete the National Safety Council Defensive Driver Training once every three years.
• Experience: 1-3 years of experience in Annual Giving, Alumni Relations or Advancement or related field. Experience working with event programming, volunteers, and/or fundraising.
• Skills: Excellent organizational, verbal and written communication, creative, interpersonal, analytical, reasoning, and problem solving skills. Ability to articulate Carnegie Mellon's case for support so that individuals support the vision/ mission/ goals of the university through involvement and giving, and understand it with sufficient effectiveness to secure gifts and pledges of all annual giving levels, as well as increase involvement with the university. Ability to interact with members of the campus community and external constituents; to work independently, as well as with a team; and to proactively develop cooperative relationships with key faculty and staff members, colleagues, and alumni volunteers. Ability to prioritize work and handle multiple tasks simultaneously while adhering to competing deadlines. Analytical reasoning and problem solving skills. Proficiency with a wide variety of computer applications. Familiarity with web-based tools and online platforms. Ability to maintain strict confidentiality. Ability to understand and follow directions and to give clear directions to others. Must be flexible with work assignments and responsibilities.
• Physical Mobility: Ability to travel to various locations both on and off campus. Air travel may be required.
• Environmental Conditions: Exposed to a variety of campus office and external environments including close contact with computer screen, extreme hot and cold temperatures and inclement weather for indoor and outdoor university events.
• Mental: Ability to work under pressure, set priorities, deal diplomatically with difficult individuals, situations, and frequent interruptions while maintaining composure. Ability to meet inflexible deadlines and bottom line fundraising goals in a fast-paced environment; pay attention to detail; work independently and with small teams; make oral presentations for large and small groups. Interest in volunteer development, social media, and annual giving trends. Adherence to the highest ethical standards; have an empathetic disposition and sense of humor.
• Other: Schedule flexibility required. Some evening and weekend hours will be required.

Preferred:

• Education: Master's Degree or equivalent experience; graduate of Carnegie Mellon University preferred.
• Experience: 2-4 years progressive experience in event planning, volunteer management, alumni relations, development, annual giving, or communications. Prior experience with social media platforms and strategy.
• Skills: Experience with ADVANCE or other university advancement database.
• Mental: Ability to identify inefficient/ineffective processes and implement improvements, use creativity in developing communications.

Application Instructions

TO APPLY: Please go online to http://www.cmu.edu/jobs and apply to Job#9656

CARNEGIE MELLON IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND WE INVITE AND ENCOURAGE APPLICATIONS FROM WOMEN, MINORITIES, VETERANS, AND INDIVIDUALS WITH DISABILITIES