Posted on December 15, 2012
Director of Education and Guest Experience
Marine Mammal Center
Marine Mammal Center - Director of Education and Guest Experience
The Marine Mammal Center (TMMC), an equal opportunity, non-profit employer, is seeking a Director of Education and Guest Experience (DEGE) to join our team. The Marine Mammal Center’s mission is to expand knowledge about marine mammals—their health and that of their ocean environment—and to inspire their global conservation. TMMC’s core work is the rescue and rehabilitation of sick and injured marine mammals, supported by state-of-the-art animal care and research facilities, a corps of dedicated volunteers, and an engaged community.
The Director of Education and Guest Experience (DEGE) is a key leadership position at The Marine Mammal Center that reports directly to the executive director and works as a member of the senior management team. It is full-time, exempt, and offers competitive benefits. The individual in this position is responsible for the overall strategic vision, management, and integration of TMMC’s public, school, and community educational programs, exhibitions, guest services, and outreach. The DEGE provides guidance, support and mentorship to a staff of seven, leads the management of volunteer docents and educators, and works closely and collaboratively with the Advancement team to increase visitation and visibility of the organization.
The ideal candidate has an excellent understanding of learning in formal and informal environments, educational and interpretive program development and evaluation experience, and broad knowledge of regional and national ocean literacy and conservation and sustainability initiatives. S/he achieves her/his goals by working closely with the board of directors, the executive director, and as a member of the senior management team. In addition, the director leads a dynamic team of professionals and works with consultants and contractors as necessary to achieve the Center’s goals.
The Center is currently embarking on the first year of implementation of a recently developed three year strategic plan for the Education Department. This plan will serve to define the Center’s educational identity and personality, with a focus on engaging our audiences and growing our national and international influence. The expectation is that the new leader will use this plan to direct and guide the Center’s educational programming future. A high level summary of the plan is available as requested. The ideal experienced and engaging leader will have the following responsibilities:
- Execute a strategic education and conservation plan that supports the organization’s mission. Develop and implement engagement strategies to build partnerships for effective local, regional, and national initiatives.
- Plan and direct programs to support both the formal education community (school groups grades K-12), and a variety of public audiences of all ages.
- Lead all educational and outreach efforts at our main headquarters in Sausalito, and through our Whale Bus outreach programs throughout the Bay Area. Support our efforts at our satellite sites at PIER 39 in San Francisco, Monterey Bay, and San Luis Obispo, and in the next year at our monk seal rehabilitation center in Hawaii.
- Develop and maintain relationships with formal education partners.
- Lead efforts to increase education program revenues, and achieve annual departmental financial goals.
- Develop and monitor key performance metrics and analytics to measure the success of all institutional educational efforts. Implement analytical frameworks and processes for evaluating impact of TMMC’s environmental educational programming.
- Lead the design and marketing of educational materials and ensure they are accurate and engaging.
- Develop an annual operations plan, budget, and strategy for organizational growth and innovation.
- Support TMMC’s strategic goal of becoming a recognized top visitor destination through the development of programs, partnerships, and exhibitions.
- Build credibility and continue to strengthen TMMC’s reputation as a thought leader in environmental education, conservation, and scientific research.
- Direct exhibit graphics and educational technologies programs, incorporating new technologies as appropriate and ensuring engaging content and delivery.
- Provide proactive support for story ideas and educational content working closely with the Advancement team.
- Contribute to the development and administration of educational grants.
- Represent TMMC in the local and national informal education communities through participation in conferences, professional associations, and boards
- Serve as a key member of the senior management team and provide leadership to high-level internal planning activities whose goals impact The Center, its fiscal needs and its public or private image.
- Serve as the educational liaison to the Center’s board of directors and selected committees.
- Enhance the community’s understanding and perception of the Center as a visible, visionary and influential leader in the professional community.
- Establish and oversee departmental policies, systems and procedures.
- Execute all other reasonable duties as assigned by the executive director.
- Develop and manage an annual budget, complete with measurable goals and timelines, in coordination with the CFO/COO.
- Manage a dynamic staff by providing annual work plans with measurable goals.
- Provide timely feedback to staff and complete annual performance reviews.
- Recommend personnel action (including hiring and firing) and growth opportunities as appropriate, and in a manner consistent with institutional policies.
- Mentor individuals towards great professional achievement.
For each position on the Center management team, we seek an individual with the following qualities:
- An articulate person with creative and strong organizational skills.
- An initiator who functions effectively without being autocratic or political; a team player who is inclusive and flexible, creative, energetic and fair minded.
- A strong interpersonal and communication skill set and demonstrated ability to work effectively with, and gain the respect and support of, varied and changing constituencies including staff, board members, potential donors, volunteers and the like.
- An individual who is equally comfortable to lead and delegate, when appropriate, and who has the sense and humility to dive into and address the most mundane of details, as is warranted by the situation.
- A person who is decisive and resourceful, with the willingness to accept responsibility and take charge of results.
- Imagination, vision, leadership, integrity and an entrepreneurial “can do” attitude.
- Ability to function well in a balanced culture that combines the richness and relevance of programs with the efficacy of best business practices, fiscal accountability, and institutional impact.
- A self-starter who is confident in expressing opinions, has the foresight to forge ahead when appropriate and alternatively hold back when necessary, employing either tactic with a sensitivity to the feelings and opinions of others.
- An energetic person who is emotionally mature and dependable; a collegial individual.
- Ten years of experience in education and/or interpretation, preferably in the informal learning sector.
- Experience teaching individuals of varied ages and strong pedagogical foundations in experiential and inquiry-based learning, multiple intelligence theory, multicultural education, and thematic teaching
- Strong skill with technology, particularly in the area of creating engaging educational content, and using social media resources effectively.
- Strong leadership, coaching/supervisory, communication, and project management skills
- At least five years of direct management experience with a proven ability to recruit, train and manage a strong and engaged team.
- Demonstrated ability to synthesize ideas, develop effective plans, and execute them with excellence. Efficacy on a strategic level as well as an operational level.
- Excellent financial management skills and ability to administer multiple concurrent programs and deadlines.
- Excellent verbal and written communication skills.
- Prefer a knowledge of, and professional experience with, the San Francisco Bay Area environmental education community.
- Deep motivation, driven by the mission of The Center.
- Possession of a Bachelor’s degree (MS strongly preferred) from an accredited four-year college or university in environmental science, education, or related field
Ability to work weekends, holidays, and some evenings as required.
Please send a cover letter and resume attention Human Resources and Operations Manager to firstname.lastname@example.org. Please put “Director of Education and Guest Experience” in the subject line. Deadline for applications is January 13, 2013. Please no phone calls or faxed submissions.