Posted on November 4, 2009

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Membership & Outreach Director

The Nonprofit Coordinating Committee of New York, Inc. (NPCC) is a nonprofit service organization established in 1984 to help nonprofits of all kinds meet common challenges and problems, to serve as a meeting ground, and to strengthen the nonprofit sector as a whole. With more than 1,700 member organizations in the New York City area (New York City, Long Island and Westchester), NPCC is a major voice of, and information source for, New York City area nonprofits. With a Board comprised of leaders and managers from the key nonprofit sectors, the staff of six operates on a budget of approximately $1.5 million per year. See www.npccny.org for more information.

REPORTS TO: President of Nonprofit Coordinating Committee of New York (NPCC)

BASIC FUNCTION: Oversee recruitment and retention of members, assure that the membership department achieves its yearly strategic objectives, and serve as the main contact person on membership issues. As needed, administer technology systems within office, including computer and telephone systems.

KEY RESPONSIBILITIES:

1. With Executive Director and Director of Programs, develop and implement membership recruitment and retention strategies, including:

• Responding to requests for information about membership, and answering questions about membership;
• Identification of membership prospects;
• Organization of outreach events for existing and potential members;
• Creation and distribution of membership marketing materials;
• Acknowledgement of membership payments, creation of invoices, lapsed membership notices;
• Contacting lapsed members;
• Maintenance of membership database, including updating member contact information, dues records, invoicing, and reporting;
• Reporting on membership totals and revenues.

2. Provide technical assistance to members via email and telephone.

3. As needed, provide support for the computer network (MS Small Business Server, (11 desktops,1 Mac) and Salesforce database, and other systems within office, including Norstar telephone system, copier, printers, and postage meter.

4. Other tasks include: assisting in developing additional member services, outreach events, and workshops.

5. Perform other duties and responsibilities as requested.

QUALIFICATIONS

Requirements: Bachelor’s degree or higher. At least three years’ experience working in a nonprofit setting, preferably in membership services. Sales and customer service background helpful. Excellent communication skills (oral and written). Ability to work with others. Experienced and skilled in the use of software programs such as MS Office and Salesforce. High energy self-starter, able to work well under pressure.

HIRING PRACTICES:

Equal Employment Opportunity and Affirmative Action employer

Prior to hire, selection candidates must complete up to two interviews and a writing and research test. Please inform NPCC within a reasonable time period prior to administration of the interview or skills test of any reasonable accommodation needed.

HOW TO APPLY/SELECTION PROCESS:

No phone calls, please. Send cover letter, salary request and resume by November 20, 2009, to:

E-mail: mknol@npccny.org

Find out more by visiting the organization's web site»

Job Type: Program
Organization Type: Nonprofit Organizations