Established in 1956, Foundation Center is the leading source of information about philanthropy worldwide. Through data, analysis, and training, it connects people who want to change the world to the resources they need to succeed. Foundation Center maintains the most comprehensive database on U.S. and, increasingly, global grantmakers and their grants — a robust, accessible knowledge bank for the sector. It also operates research, education, and training programs designed to advance knowledge of philanthropy at every level. Thousands of people visit Foundation Center's website each day and are served in its five regional hubs and its network of more than 400 funding information centers located in public libraries, community foundations, and educational institutions nationwide and around the world.

POSITION:  Program Associate

REPORTING TO:  Director of Programs

LOCATION: NYC (downtown Manhattan)

POSITION SUMMARY

Foundation Center’s Social Sector Outreach (SSO) division contributes to the success of the sector by connecting nonprofits to the resources they need to thrive. This includes the development and delivery of key offerings such as tools, trainings, and convenings at our five offices across 4 regional hubs, 400+ Funding Information Network locations in 9 countries and territories, as well as web-based programming via live and recorded webinars, chats, discussions, and more. The Program Associate is a member of SSO’s Programs team, supporting in-person and online training program functions related to content design, customer service, marketing/promotions, sales, and administrative support. 

RESPONSIBILITIES

  • Supporting the Curriculum Design Manager’s curriculum/content design efforts for in-person and online delivery, including self-paced eLearning and webinar content.
  • Monitoring, analyzing, and reporting on survey data from in-person and online courses. Will also assist in the design and development of surveys. Will furnish reports on a regular basis to appropriate teams across the department, including regional hubs, the Funding Information Network, the Operations team (marketing & impact measurement), and the organization at large.
  • Serving the liaison for the Funding Information Network team to ensure that we are offering up-to-date and relevant training-related information and content to the Network, and to address other training-related needs.
  • Monitoring, editing, and updating all Foundation Center related websites with appropriate program-related’ content, including the foundationcenter.org homepage, the “Improve Your Skills” page and its sub-pages, GrantSpace.org training-related pages, and the training intranet site.
  • Handling all back-end support requests related to webinar delivery and self-paced eLearning functions from the regional hubs, the Funding Information Network team, and the Operations team.
  • Monitoring and troubleshooting the SSOPrograms Master Calendar, including approvals and updates.
  • Learning how to navigate and fully leverage all of the platforms and softwares used by the Programs team, including Marketplace, NetSuite, Grant Space, Gotowebinar, Bridge Learning Management System, Survey Monkey, Canvas, eZ Publish, Tableau, and other platforms, and for troubleshooting in case of problems.
  • As a member of the Programs’ team, ongoing development of training skills and mastering Foundation Center curricula will be an essential part of successful growth in this role. Therefore, the ability and interest to develop the necessary skills required to teach Foundation Center’s five introductory courses, and delivering them via webinar and/or in-person as needed is ideal.
  • Performing other tasks as needed.

 REQUIREMENTS

BA/BS degree with at least two years of work experience. The ideal candidate for this position possesses a high level of intellectual curiosity to learn about curriculum design, adult education, and training both in-person and online. They also have an interest in the social sector, and a genuine passion to help those that are making a difference in the world. Excellent writing, verbal communication, and interpersonal skills are required. The candidate must be detail-oriented, and possess the ability to work well in a fast-paced environment with multiple, and sometimes changing priorities; and, ability to handle multiple projects simultaneously. Familiarity or experience with platforms such as Marketplace, NetSuite, Gotowebinar, Bridge Learning Management System, Survey Monkey, Canvas, eZ Publish and/or Tableau is a plus. Tact and flexibility are highly desirable as the candidate may be called upon to interact with a variety of the Center’s audiences. The candidate must possess the inner drive to attain excellence in whatever projects s/he undertakes and should be committed to accuracy and meticulous follow through. The candidate should be willing to apply her/himself with zeal to whatever task is at hand, be it photocopying and distributing documents, creating spreadsheets and inputting data, drafting original program descriptions, or interacting with staff members, consultants, or the Center’s customers. The candidate must feel comfortable carrying boxes and/or moving tables/chairs (no more than 40 pounds) for event purposes occasionally. The work week is 9 to 5, Monday through Friday, but some early morning and/or evening hours are involved on occasions