Established in 1956, Foundation Center is the leading source of information about philanthropy worldwide. Through data, analysis, and training, it connects people who want to change the world to the resources they need to succeed. Foundation Center maintains the most comprehensive database on U.S. and, increasingly, global grantmakers and their grants — a robust, accessible knowledge bank for the sector. It also operates research, education, and training programs designed to advance knowledge of philanthropy at every level. Thousands of people visit Foundation Center's website each day and are served in its five regional hubs and its network of more than 400 funding information centers located in public libraries, community foundations, and educational institutions nationwide and around the world.

POSITION: Manager of the Funding Information Network

REPORTING TO:

Director of Network Engagement

LOCATION: NYC (downtown Manhattan)

POSITION SUMMARY

As a member of the Network Engagement team within Foundation Center’s Social Sector Outreach Department, the Manager of the Funding Information Network will work in the NY office and be responsible for developing the outreach and retention strategy to existing partners in the Funding Information Network (FIN), while creating and implementing a compelling recruitment plan for new partners, domestically and internationally. The Manager will work with the Director of Network Engagement on strategic partnership development in order to deepen connections with partners, devise methods for recruiting new partners, and strive to bring greater value and higher potential for customization to the partnership offerings and benefits. S/he will grow the quality of the FIN program in a manner that enables Foundation Center to establish leadership in the space across the sector. Strategic leadership skills, an innovative mindset, agility, and determination are absolutely essential qualities for this role.

RESPONSIBILITIES

Strategic Focus:

  • With guidance and support from the Director of Network Engagement, oversee the Center’s strategy for network partner outreach and engagement
  • Lead strategy around the recruitment and vetting of new partners at both the Access and Training program level, creating and implementing plans for proactively engaging prospect organizations both domestically and internationally, and working with field office staff to strategically identify and cultivate prospects
  • Work collaboratively across departments to develop enhanced services and resources to add to the partnership offerings
  • Serve as an enthusiastic spokesperson for the FIN program, among both internal and external constituencies, with the goal of creating more champions and supporters of the network
  • Actively use his/her laser-sharp analytical skills to identify and implement emerging trends that can amplify the value of the network and position our collective impact as a game-changer in the sector

Operational Focus:

  • Manage and improve upon all lifecycle aspects of partnership, including working with relevant internal divisions such as Accounting, IT, Fulfillment, Marketing, Customer Success, and other departments as needed
  • Convene and direct the work of a small ad hoc staff team to plan and host the annual Network Days conference, held both in-person and virtually
  • In coordination with regional outreach colleagues, regularly address individual partner needs via phone, email, and through formal feedback channels such as submitted annual reports, staff site visit reports, and training feedback reports
  • Oversee the delivery of consistent and creative marketing support of the FIN program tiers through regional promotional platforms
  • Thoughtfully engage FIN partners via online outreach through the Network site, network-related social media platforms (LinkedIn), the monthly newsletter, as well as communications about network performance to internal stakeholders
  • Provide and maintain centralized systems and resources that enable regional outreach colleagues to support their local network of FINs by region and, ensuring that  capacity development of internal colleagues receives ample attention
  • Work closely with Programs and Marketing departments to proactively develop, deliver, maintain, and market new certification and training programs directly to FINs and to internal colleagues
  • Maintain on-the-ground contact with network partners through selected travel to their locations, and conducting training sessions for partners at their locations and/or at the annual and regional conferences, as well as contact with selected funders and other external stakeholders in FIN communities
  • Serve as primary relationship manager for international FINs
  • Collaborate with colleagues to develop and maintain an analytics dashboard that illustrates the impact of the FIN program; includes setting annual metric-related goals and employing tactics that help achieve them
  • Serve as a thoughtful and supportive team member of the Network Engagement department, contributing meaningfully to other key services housed within the unit; the AskUs Online Librarian and GrantSpace.org
  • Maintain the annual budget for the FIN program
  • Manage up to 2 temporary staff and/or interns working on the FIN program

 Perform other duties and special projects, as assigned

REQUIREMENTS
  • Graduate degree in related field
  • Must have proven self-motivation, be intrinsically self-directed, resourceful, and resilient. Must be the possessor of an innovative spirit forever bent on improving processes and increasing efficiency
  • Ability to work harmoniously and collaboratively within a small team that is spread out across the country, in different time zones
  • Demonstrated ability to work well with diverse constituencies and build relationships; all of this in an international context is highly desirable
  • Ability and flexibility to deal well with ambiguity and the changing nature of a fast-paced work environment
  • Experience in delivering information services, with proven public speaking experience
  • Experience in event or conference planning or other program design
  • Demonstrated time management and long-term project management success is a must
  • Ability to delegate, manage, collaborate on, and bring projects to fruition effectively
  • Broad knowledge of the social (nonprofit) sector is essential
  • Strong communications skills – verbal, written, and digital – as well as an innate creative spark and enthusiasm for communicating with stakeholders
  • Strong customer service skills, in both one-on-one and in group settings, by phone, in-person, and via email, across a range of time zones and regional settings, and for both internal and external stakeholders
  • High degree of comfort with the Internet and MS Office products
  • Ability and willingness to travel up to 20% of the time and network extensively on behalf of the Center and the FIN program
  • Familiarity with electronic newsletter software and social media management a plus
  • Knowledge of basic HTML and WYSIWYG software a plus
  • Experience in CRM software (NetSuite and Salesforce) a plus